Juliet Tainui-Hernandez, Assistant Governor and General Manager of Transformation, Innovation, People and Culture, Te Pūtea Matua/The Reserve Bank of New Zealand
Vivacious, passionate Juliet Tainui-Hernandez (Ngāi Tahu, Te Whakatōhea) returned to Aotearoa NZ in 2020 after two illustrious decades abroad (in Australia, Hong Kong and the UK) to take up the role of Assistant Governor and General Manager of Transformation, Innovation, People and Culture at Te Pūtea Matua (the Reserve Bank of New Zealand) and a non-executive directorship on Ngāi Tahu Holdings Corporation, the intergenerational investment arm of Ngāi Tahu. She is a qualified Barrister and Solicitor in the New Zealand High Court, a solicitor in the Supreme Court of New South Wales and a solicitor in England and Wales.
I asked Juliet to tell us how her amazing professional journey started, and who were her mentors and guides.
“I grew up in Akaroa on Banks Peninsula. My father’s whānau has lived on the Peninsula for generations. It was a wonderful life-style for a child being out in nature and living in Ōnuku in close proximity to our kaika (the Ngāi Tahu dialect word for ‘home’ – kainga means ‘home’ in Māori.) Ōnuku is the bay just over the hill from Akaroa towards the harbour heads. I grew up with my parents and brother and also very closely with my large wider whānau; my father was one of eight. Many of his siblings, his cousins, and their families lived nearby, so I shared close relationships with all of my first and second cousins – in and out of their houses in Akaroa and the environs. As a number of these cousins were female, I had a natural sisterhood growing up as part of our broader whānau and hapū, which is a key part of the way kinship works in te ao Māori.
My grandfather, John Tainui, died in his 30s before I was born leaving my grandmother Bernice, my Taua or Nan, to look after their eight children alone. Although her whakapapa links were Te Whakatōhea in the Bay of Plenty (her dad) and her mother was Irish (her parents were immigrants who had settled in Christchurch), Nan spent the bulk of her life in Te Wai Pounamu (the South Island) and so was very connected with Ngāi Tahu. She was a member of the Māori Women’s League and also my first influencer; our matriarch and a real mentor, she was an amazingly strong wahine, yet very kind and understated. She was a quiet activist, also a kaumatua of Plunket for years, a Justice of the Peace, and she received a QSM for her services to Māori.
Education has always been very important in my family. My grandparents and parents focused on education, learning, and community service with the expectation of participation in marae life. When my grandfather died (on the sidelines of a rugby game in Akaroa) the community came together to help my Nan with raising funds to help with the family and the children’s education, which was always seen as an important means to grow and advance. My father and I both boarded in Christchurch for high school. I attended Te Wai Pounamu Girls’ college. This was a formative time for me and really built a strength in my identity and knowing who I was, and that what I could learn and do was important.
While I was in the fifth form at Te Wai Pounamu, the boarding house closed down so I continued my schooling at Avonside Girls’, moving in with one of the girls from my class. I enjoyed languages, Maths, Economics and PE at school, but I wasn’t quite sure what I was going to do when I left school. With some insistence from my dad I enrolled at the University of Canterbury. At University I picked up law alongside Māori Studies, Japanese, Computer Science and a range of other subjects. Law was an extra subject, but as I learned more about it, my interest grew.
I realised I was good with research, critical thinking and writing skills and in one of the summers I did a Land Court research project for the strategy and legal team supporting the Ngāi Tahu Settlement negotiations with the Crown. Ngāi Tahu then offered me a part time job as an intern for the final two years of my degrees. I worked with some amazing advisers at Ngāi Tahu who were influential on my life and also became mentors. It was there I also met a number of our Rangatira, including Tipene O’Regan who was our lead negotiator. As a student that time was truly mind-expanding and it also really piqued my interest in the law and seeing how it worked.
When I finished at University, I went to work in a team at Bell Gully in Pōneke supervised by Chris Finlayson as Responsible Partner. There I continued to work on Ngāi Tahu-related matters and more broadly on Te Tiriti matters including the Fisheries Settlement litigation and more. Even then Chris knew he wanted to be the future Attorney General! He set supremely high standards of his junior lawyers; we worked hard and had to get our grammar right, and his office was pristine, but I learned a lot and it was a fantastic training ground.
Chris and Tipene took me to dinner one night and when talking about my future they persuaded me of the benefits of going off-shore to grow my skills and build perspective. Following the advice to go overseas from two incredibly talented people was definitely the making of me; it lifted me out of my comfort zone and provided opportunities and a life I could never have imagined were possible. I often think of that dinner I had with Chris and Tipene, both because of the advice, but also because I knew I’d one day return to Aotearoa and give back to Ngāi Tahu.”
You are a rangatira at Te Pūtea Matua. Why did you decide to accept this new role, what does your mahi entail and how is it supporting the growth and prosperity of Maori in Aotearoa NZ?
“When I first went to England in 2002, I took a role at Clifford Chance, one of the biggest international law firms in the world, headquartered in London. I worked in the General Counsel, Risk and Compliance function which was quite a new thing for law firms at the time – because of their scale they’d decided to run things quite differently and centralise their internal legal, risk and compliance work. I worked on identifying potential conflicts between their clients and offices and other regulatory compliance and conduct matters. They sent me on secondment to Hong Kong for a year to look after risk and compliance for their six Asia offices, working for their Asia COO. In that time there were a range of regulatory reforms including the introduction of the first tranche of EU anti-money laundering regulations, followed by new professional conduct rules and more, which created and contributed to regulatory change projects implementing new systems, controls, processes, functions, and capabilities in the firm. The firm was also working on the design and delivery of a large global practice management system IT project and considering the optimal organization design of their international risk and compliance function. This where my interests in regulation and change began, which ultimately led me to my current role with the Reserve Bank.
Until 2020 however I worked internationally in the regulatory and transformation spaces for several large international law firms. My most recent international firm had grown to 58 offices, following several international mergers and combinations. There I started as a Partner and their Chief Compliance Officer and over time picked up responsibilities for their large-scale business transformation programme. I supported the CEO and COO on several projects to drive greater value, consider optimal functional structures, automation and process improvement, as well as integrate the practices and people alongside my regulatory work – and this is where my interest in transformation was further stimulated. I was responsible for the UK, Europe, Middle East, Asia and Brazil regions (26 of the 58 offices) which required a lot of travel but involved fascinating work and consideration of where commonality of different offices and cultures might lie, how we could create better integration, identifying and resolving issues through building greater awareness and getting people on board. Highlights of that time for me were working with many different people and cultures and bringing together different viewpoints for greater outcomes.
I started considering coming home because I wanted to give my children a connection to New Zealand, their identity, and their iwi. When I saw the role description at the Reserve Bank, I realised that the synergy of all my experience over the past 20 years could be focused on transformation and people at Te Pūtea Matua. It would be an opportunity to learn more by working in a different sector, whilst bringing my expertise on regulatory and broader change. The role also offered the potential to bring a te ao Māori lens to what we do… to think about how we create change in the system and support the people going through the change, in a way that contributes to our overarching purpose at Te Pūtea Matua, which is to promote the economic prosperity and wellbeing of all New Zealanders – Toitū te Ōhanga, Toitū te Oranga.”
You’re also continuing in your role as a non-executive board director of Ngāi Tahu Holdings Corporation, which is the investment arm of Te Rūnanga o Ngāi Tahu which is there to restore the iwi so its people can thrive and realise their aspirations. Do your two roles complement each other? Is your mahi at the Reserve Bank guided by your Ngāi Tahu knowledge?
“Yes, and they very much complement each other. I get to bring my knowledge and matauranga from my childhood and the work I’ve done with Ngāi Tahu and Bell Gully on Te Tiriti matters into the Reserve Bank, which as part of its mandate considers financial inclusion and broader economic wellbeing of New Zealand as a whole. Ngāi Tahu Holdings mahi contributes to replenishing the wellbeing of our whanau, hapū and iwi – and ultimately the growth and success of the Māori economy contributes to the economic wellbeing of our whole country. A rising tide lifts all boats.”
You’re the mother of two tamariki who are learning to become fluent in te reo. Do you feel that Aotearoa NZ is moving forward with regard to embracing te reo, tikanga Māori and other elements of te ao Māori and culture that take New Zealand towards being a truly bi-cultural nation which honours the partnership anticipated with Te Tiriti o Waitangi?
“A big wish for me is that my children become fluent in te reo. I only learned a little as a child around the marae and then some more at school and university, but my great-grandfather was the last native speaker in our family and he died before I was born. I also learned our local tikanga and customs around mahinga kai, but unfortunately not fluent language – so I’m now a second language learner! My daughter Paloma Pounamu is doing so well with it – we returned to New Zealand just before she turned six, so it’s been amazing to watch her growth over the last couple of years in her reo rumaki (total immersion) class at Te Rehu (Westmere school). My daughter is going to be fully fluent, and it brings me so much joy to be able to see us bridge that gap between my ancestors and her. It’s been a bit tougher for my son Oscar Poutini who at 11, will need to work a bit harder. That said, Oscar’s Spanish is good because my husband Javier is from Puerto Rico and his mother, their Abuela (grandmother), doesn’t speak English, and Oscar spent a lot of time with her when we were in the northern hemisphere. I met my husband in London in 2002 and we got married in NZ in 2010. We shared a huge Māori wedding at Onuku with whānau, our latin Familia, and many international guests in attendance from around world.
I do think we are making good progress in the country with te reo. After 20 years out of the country it has brought me great joy to return to see the mahi in progress in normalization of te reo in mainstream society, seeing it being used on TV and in the media, and also within the Reserve Bank – it’s amazing in one generation! The Bank offers free te reo lessons to our staff and we have a whole learning programme that covers te ao māori, which our staff love!”
Why did you join Global Women and how do you believe the organization is doing as we move forward into increased inclusion and focus on equality?
“One of the Reserve Bank board members, Tania Simpson, mentioned that she was a member of Global Women, and that because I’d been away for 20 years I should join, so I did! I love to build relationships and to meet people, especially forward-focused women wanting to make a real difference. I have also loved seeing the work that Agnes Naera is doing with Global Women, bringing an intersectional lens with te ao Māori as well.
I am super pleased about the trajectory and the growing open-mindedness in looking at diversity, equity and inclusion for our country and seeing the beauty and strength te ao māori can bring. I’m excited that our institutions are transforming to reflect our new New Zealand and believe we are on the cusp of forming our own fantastic national identity that will lift us all up – tangata whenua and tangata tiriti together. I really hope the trajectory continues as the possibilities for transformation and our country are truly exciting. That said, I’m also a little nervous because I see too that there are a few sections of our society that are afraid of the change. I truly believe however that we will all thrive if we can bring our worldviews together and create and establish our own unique Aotearoa. Nā tō rourou, nā taku rourou, ka ora ai te iwi – With your food basket and my food basket the people will thrive”
Was the recent Matariki holiday a positive message that Aotearoa NZ is moving forward to new beginnings?
“Yes absolutely. Our new Matariki public holiday is a wonderful sign of the whakataukī (proverb) above and where we can and are going as a nation. I love the way New Zealanders of all kinds have embraced and recognized this beautiful te ao māori event as something that we can honour and celebrate together. It’s a special, unique New Zealand holiday, a time to take stock and give thanks, remember our loved ones who have passed, focus on our families and what’s ahead, which creates so much for the country as a whole.
At Te Pūtea Matua, we have also celebrated Matariki for the last two years, using it as a way to bring people together, deepen our culture and create inclusion. Long may it continue! My Pākehā and international colleagues have been as excited as my Māori colleagues; we’ve been leaning into the chance for whakawhanaungatanga (deepening our relationships), learning more about our history together, matauranga māori including our Māori lunar cycles and astronomy, and how the stars were used in Māori navigation and life – there are so many cool dimensions around this holiday.”
And Juliet’s closing comments…
This interview is taking place in the early days of our Māori new year following the rise of Matariki – which I think is a great time for messaging around deepening down and looking to the horizon towards our future nation-building; it’s also a message of encouragement to those who continue to build the momentum, but also to those more cautious or holding onto some fears – there is so much in our future for us to grow from together.”
Juliet, we are so fortunate that you chose to return to Aotearoa New Zealand, where you can share your indelible gifts with our country!